Customer Disservice

Back in the day, I went through the Rite of Passage known as "Fast Food Worker at the Golden Arches".

We would have never gotten away with the stunts and attitudes that we encounter nowadays.

Today I was "treated" to the lowest level of maturity, service, and management that I've seen in a long time. Employees behind the counter with their backs turned -- not paying any attention to customers lining up to place orders. (A shift change seemed to be going on, and they were horsing around, talking loudly and making rude comments about customers in the drive-thru.)

Eventually, someone realized that people were waiting, but the chatter did not stop. And no management appeared to be around (or in control). One employee attempted to provide service, but it was pretty lackluster.

Later, I had the dubious pleasure of visiting their restroom facilities, and here was yet another instance of inattentiveness. I tried to bring this to their attention, and was again rewarded with people having their backs turned. In addition, some friends/off-duty employees stopped by to "visit", complete with baby in tow. (They actually stepped behind the counter with their child, and were passing it around to employees.)

Now, I understand people being happy to see one another and wanting to share in their celebrations, but there's a time and a place.

I'm not quite sure that the Golden Arches corporate office would be impressed. I sure know that I wasn't.